COMPLAINTS AND CANCELLATION OF DISTANCE SALES CONTRACTS

 

1. In accordance with the Consumer Protection Act, the Consumer is entitled to a claim for any non-conformity of the goods with the contract, when after the delivery, at the initial inspection or during the storage, installation, testing or operation, non-conformities of the goods are detected.

 

2. The Customer, who has the quality of a consumer within the meaning of the Consumer Protection Act, is entitled under Art.50 of the Consumer Protection Act to withdraw from the distance contract without due penalty or indemnity within the period provided by the respective Merchant, which may not be less than 14 days from the date of receipt of the goods.

 

3. The consumer shall inform the Merchant in writing of his decision to withdraw from the contract of sale by completing Annex 6 before the expiry of the period provided by the respective Merchant.

 

4. The consumer is obliged to return the goods to the Merchant within 14 days.

 

5. The Merchant undertakes to recover the price paid for the Contract concluded at a distance from which the Buyer has waived within 14 (fourteen) days from the date on which he received proof from the User that the latter returned the respective Goods. The amount will be refunded as expected without incurring any additional cost to the Buyer using the same payment method used by the Buyer in the initial transaction, unless the Buyer has expressly agreed to use another payment method.


6. Each Merchant who sells through buy.run himself settles the conditions of return of goods, as they are available on the page of each Seller.


GOODS FOR WHICH THE CUSTOMER HAS NO RIGHT OF REFUSAL

 

1. The Customer is not entitled to withdraw from the Contract concluded in the following cases:

 

- For the supply of goods, the price of which depends on fluctuations in the financial market, which cannot be controlled by the Merchant and which may occur during the term of exercising the right of withdrawal;

 

- Upon delivery of goods made to the Customer's request or according to his individual requirements;

 

- In the supply of goods which by their nature may impair their quality or have a short shelf life;

 

- For the supply of sealed goods which have been opened after delivery and cannot be returned for reasons of hygiene or health protection;

 

- For the supply of goods which, having been delivered and by their nature, have been mixed with other goods which cannot be separated;

 

- On delivery of sealed sound recordings or video recordings or sealed computer software that are opened after delivery.